1. Click Account -> Reset Password
2. Enter the e-mail address you signed up with
3. An e-mail will be sent to that address automatically
4. Click the link in the e-mail to reset the password
Feel free to contact Fashion-factory.in by leaving a feedback in our app or sending an e-mail to our service center: [email protected]
You can change your order anytime before payment or just cancel this order and create a new one. We do not recommend changing it after you made the payment as it may delay your order.
1. Log into your account
2. Track your order by following Account -> Orders -> Tracking
Total Delivery Time = Processing Time + Shipping Time
The processing time depends on the specifications of the products. Our average processing time is 2-5 days.
Click here for our return policy.
We offer full refund if the order is cancelled before it is shipped. You should submit a ticket to request cancellation in our support center of app. We will NOT accept order cancellation request if the orders have been shipped.
Please click here for more details.
In some cases, there will be VAT, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be paid by the recipient; we have no control over these charges and cannot predict the amount. Customs and taxation policies vary widely from country to country. Customs clearance procedures, if required, can cause delays beyond our original delivery estimates.
You can track your order by following Account -> Orders -> Tracking on our APP.
Or enter the tracking number on the shipping company's website.
For some orders there might be a few days' delay. Please do not worry if the tracking records are normal and updating.
If the parcel turns out to be missing, we will issue a full refund to you.
We accept a variety of payment methods.
You can call us at Fashion-factory.in from 10:00am to 6:00pm.